Welcome to Thangam Jewellery . This document is an electronic record in terms of the Information Technology Act, 2000 and published by the provisions of Rule 3 ) of the Information Technology (Intermediaries guidelines) Rules, 2011 that requires publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of Thangam Jewellery marketplace platform – (https://sreethangamjewellery.com/) (hereinafter referred to as “Platform”)

The Platform is owned by Thangam Jewellery, has its registered office (78, NEW MARKET STREET, TIRUPPUR – 641604), India, and its branch office at (96, NEW MARKET STREET, TIRUPPUR-641604 / 33, OPP. RAILWAY STATION, THANGAM THEATRE COMPLEX, MADURAI-  625001 / 65, MENGLES ROAD, DINDIGUL – 624202).

Your use of the Thangam Jewellery and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Thangam Jewellery including the applicable policies which are incorporated herein by way of reference. By mere use of the Thangam Jewellery , You shall be contracting with Thangam Jewellery, the owner of the Platform. These terms and conditions including the policies constitute Your binding obligations, with Thangam Jewellery .

For these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing data while registering on the Platform as Registered User. The term “Thangam Jewellery “,” We”,” Us”, and” Our” shall mean Thangam Jewellery.

When You use any of the services provided by Us through the Platform, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. You shall ensure to review these Terms of Use periodically for updates/changes. Your continued use of the Platform following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform. By impliedly or expressly accepting these Terms of Use, You also accept and agree to be bound by Thangam Jewellery Policies including but not limited to Privacy Policy as amended from time to time.

1. User Account, Password, and Security:

If You use the Platform, You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete, We shall have the right to indefinitely suspend or terminate or block access of your membership on the Platform.

You agree to
  • Immediately notify Thangam Jewellery of any unauthorized use / breach of your password or account and
  • Ensure that you exit from your account at the end of each session.

2. Services Offered:

Thangam Jewellery provides Internet-based services through the Platform. We enable Users to purchase original merchandise such as jewellery of gold, silver, diamond and more of our own brands (collectively, “Products”). The Products can be purchased through the Platform through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc. (which are found on the FAQ tab on the Platform and all of which are incorporated here by reference). It is clarified that at the time of creating a return request, users are required to confirm (via a check box click) that the product being returned is unused and has the original tags intact. If the product returned by the user is used, damaged or if the original tags are missing, the user’s return request shall be declined, and the said product shall be re-shipped back to the customer. In the event that the return request is declined, the user shall not be eligible for a refund, and Thangam Jewellery assumes no liability in this regard. Further, in the event that the user fails to accept the receipt of the said re-shipped product, the user shall continue to be not eligible for a refund, and Thangam Jewellery assumes no liability with respect to the return or refund for the said re-shipped product. In addition, these Terms of Use may be further supplemented by Product specific conditions, which may be displayed with that Product.

Thangam Jewellery does not warrant that Product description or other content on the Platform is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.

3. Platform for Transaction and Communication:

The Users utilize to meet and interact with one another for their transactions on the Platform. Thangam Jewellery is not and cannot be a party to or control in any manner any transaction between the Thangam Jewellery’s Users.

Henceforward:
  • All commercial/contractual terms are offered by and agreed to between you and us alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. Thangam Jewellery does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between both of us.
  • Thangam Jewellery does not make any representation or Warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Platform.
  • Thangam Jewellery is not responsible for any non-performance or breach of any contract entered into by you. Thangam Jewellery cannot and does not guarantee that the concerned Buyers will perform any transaction concluded on the Platform.
  • Pricing on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information published by us may be incorrectly reflected and in such an event we may cancel such your order(s).
  • The Thangam Jewellery is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. Thangam Jewellery is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer. At no time shall Thangam Jewellery hold any right, title or interest over the products nor shall Thangam Jewellery have any obligations or liabilities in respect of such contract. Thangam Jewellery is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
  • Pricing on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s).
A User may be considered fraudulent or loss to business due to fraudulent activity if any of the following scenarios are met:
  • Users doesn’t reply to the payment verification mail sent by Thangam Jewellery
  • Users fails to produce adequate documents during the payment details verification
  • Misuse of another Users’s phone/email
  • Users uses invalid address, email and phone no.
  • Overuse of a voucher code
  • Use of a special voucher not tagged to the email ID used.
  • Users returns the wrong product
  • Users refuses to pay for an order
  • Users involved in the snatch and run of any order
  • Miscellaneous activities conducted with the sole intention to cause loss to business/revenue to Thangam Jewellery
  • User with a very high return rate
  • Repeated request for monetary compensation for fake/used order
Thangam Jewellery may cancel any order that classify as ‘Bulk Orders’/’Fraud orders’ under certain criteria at any stage of the product delivery. An order can be classified as ‘Bulk Order’/’Fraud Order’ if it meets with the below mentioned criteria, and any additional criteria as defined by Thangam Jewellery :
  • Products ordered are not for self-consumption but for commercial resale
  • Multiple orders placed for same product at the same address, depending on the product category.
  • Bulk quantity of the same product ordered
  • Invalid address given in order details
  • Any malpractice used to place the order
  • Any promotional voucher used for placing the ‘Bulk Order’ may not be refunded
  • Any order paced using a technological glitch/loophole.
  • You shall not use any false e-mail address, impersonates any person or entity, or otherwise misleads Thangam Jewellery by sharing multiple address and phone numbers or transacting with malafide intentions.
  • We on certain landing page even allow our Users to experience free exchange of ideas and observations regarding interest in the field of fashion, including ‘viewing user generated content’ and/or ‘videos’ and ‘posting comments’. By accessing, viewing and/or posting any user generated content to any specific dedicated page on the Platform, you accept and consent to the practices described in these ‘Terms of Service’ and ‘Privacy Policies’, as well as any other terms of prescribed by the Thangam Jewellery on the Platform. You agree and undertake that when accessing, viewing and/or posting any user generated content on these pages You will not imitate, abuse, harass, any Customer/User or violate and exploit, any of these ‘Terms of Service’ of the Platform.
  • You shall not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Platform or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Platform or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Platform. We reserve Our right to bar any such activity.
  • You shall not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform or to any server, computer, network, or to any of the services offered on or through the Platform, by hacking, password “mining” or any other illegitimate means.
  • You may not pretend that You are, or that You represent, someone else, or impersonate any other individual or entity
  • You shall at all times ensure full compliance with the applicable provisions of the Information Technology Act, 2000 and rules thereunder as applicable and as amended from time to time and also all applicable Domestic laws, rules and regulations (including the provisions of any applicable Exchange Control Laws or Regulations in Force) and International Laws, Foreign Exchange Laws, Statutes, Ordinances and Regulations (including, but not limited to Sales Tax/VAT, Income Tax, Octroi, Service Tax, Central Excise, Custom Duty, Local Levies) regarding Your use of Our service and Your listing, purchase, solicitation of offers to purchase, and sale of products or services. You shall not engage in any transaction in an item or service, which is prohibited by the provisions of any applicable law including exchange control laws or regulations for the time being in force.
  • You shall not engage in advertising to, or solicitation of, other Users of the Platform to buy or sell any products or services, including, but not limited to, products or services related to that being displayed on the Platform or related to us.
  • The Content posted does not necessarily reflect Thangam Jewellery views. In no event shall Thangam Jewellery assume or have any responsibility or liability for any Content posted or for any claims, damages or losses resulting from use of Content and/or appearance of Content on the Platform. You hereby represent and warrant that You have all necessary rights in and to all Content which You provide and all information it contains and that such Content shall not infringe any proprietary or other rights of third parties or contain any libellous, tortious, or otherwise unlawful information.
  • Thangam Jewellery hereby disclaims any guarantees of exactness as to the finish, appearance, size, color etc., of the final Product as ordered by the User. Thangam Jewellery Return & Exchange Policy offers you the option to return or exchange items purchased on Thangam Jewellery within the return/exchange period (Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery). In case of return or exchange of the purchased item, please refer to the “Return and Exchange Policy” available on (web address).

4. Contents Posted on Platform:

You may use information on the products and services purposely made available on the Platform for downloading, provided that You
  • Do not remove any proprietary notice language in all copies of such documents,
  • Use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,
  • Make no modifications to any such information, and
  • Do not make any additional representations or warranties relating to such documents.

5. Disclaimer of Warranties and Liability:

All the materials and products (including but not limited to software) and services, included on or otherwise made available to You through Platform are provided on “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Thangam Jewellery does not warrant that: Platform will be constantly available, or available at all or The information on Platform is complete, true, accurate or non-misleading.

6. E-Platform for Communication:

You agree, understand and acknowledge that Thangam Jewellery is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time.

7. Indemnity:

You shall indemnify and hold harmless Thangam Jewellery , its owner, licensee, affiliates, subsidiaries, group companies (as applicable) and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights (including infringement of intellectual property rights) of a third party.

8. Trademark, Copyright and Restriction:

Platform is controlled and operated by Thangam Jewellery and products are sold by only by us through online and offline mode. All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on Thangam Jewellery is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other Thangam Jewellery or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.

9. Termination:

Thangam Jewellery may suspend or terminate your use of the Thangam Jewellery or any Service if it believes, in its sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Service or anyway otherwise acted unethically. Notwithstanding anything in this clause, these Terms of Service will survive indefinitely unless and until Thangam Jewellery chooses to terminate them.

    • If You or Thangam Jewellery terminates your use of the Platform or any Service, Thangam Jewellery may delete any content or other materials relating to your use of the Service and Thangam Jewellery will have no liability to you or any third party for doing so. However, your transactions details may be preserved by Thangam Jewellery for purposes of tax or regulatory compliance.
    • Thangam Jewellery may unilaterally terminate Your account on any event as mentioned in the Terms Of Use. Any credits earned through loyalty or referral program, Thangam Jewellery credit and pending refunds if any will be forfeited in such case. Returns/Refund for such Users shall be at the sole discretion of Thangam Jewellery .
    • If You use any false e-mail address or use the portal for any unlawful and fraudulent purposes, which may cause annoyance and inconvenience and abuses any policy and rules of the company or mislead Thangam Jewellery by sharing multiple address and phone numbers or transacting with malafide intentions then Thangam Jewellery reserves the right to refuse access to the portal, terminate accounts including any linked accounts without notice to you.

10. Jurisdictional Issues/Sale in India Only:

Unless otherwise specified, the material on the Platform is presented solely for the purpose of sale in India. Thangam Jewellery make no representation that materials in the Platform are appropriate or available for use in other locations/Countries other than India. Those who choose to access Platform from other locations/Countries other than India do so on their own initiative and Thangam Jewellery is not responsible for supply of products/refund for the products ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.

11. Governing Law:

These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive Tiruppur Jurisdiction of courts, tribunals, fora, applicable authorities at Bangalore. The place of Tiruppur Jurisdiction shall be exclusively in Bangalore.

12. Disclaimer:

You acknowledge and undertake that you are accessing the services on the Platform and transacting at your own risk and are using your best and prudent judgment before entering into any transactions through Thangam Jewellery . We shall neither be liable nor responsible for any actions or inactions of sellers nor any breach of conditions, representations or warranties by the sellers or manufacturers of the products and hereby expressly disclaim and any all responsibility and liability in that regard. We shall not mediate or resolve any dispute or disagreement between You and the sellers or manufacturers of the products. We further expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted or the content (including product or pricing information and/or specifications) on Platform. While we have taken precautions to avoid inaccuracies in content, this website, all content, information (including the price of products), software, products, services and related graphics are provided as is, without warranty of any kind. At no time shall any right, title or interest in the products sold through or displayed on Platform vest with Thangam Jewellery nor shall Thangam Jewellery have any obligations or liabilities in respect of any transactions on Platform.

Delivery Related – User agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to Thangam Jewellery within 5 days from the alleged date of delivery of product reflecting on the Thangam Jewellery portal. Non notification by You of non-receipt or non-delivery within the time period specified shall be construed as a deemed delivery in respect of that transaction. Thangam Jewellery disclaims any liability or responsibility for claims regarding non-delivery, non-receipt of order (including signature verification in Proof of delivery) after 5 days from the alleged date of delivery of product reflecting on the Thangam Jewellery portal.

13. Cart Notification

You understand that, in the event selected products in your cart is out of the inventory, Thangam Jewellery provides You an option in your cart to select the product of another seller, You understand that price of the product by another seller may differ.

14. Convenience Fee

Subject to the Terms of Use and the below terms and conditions, Thangam Jewellery may levy a convenience fee on all low value orders on the Thangam Jewellery Platform, as detailed in FAQ (https://sreethangamjewellery.com/) and for cases provided under point 5 below, hereinafter collectively referred to as “Convenience Fee”.

      • The Convenience Fee shall be specified on the shopping bag page on the Thangam Jewellery Platform.
      • The Convenience Fee shall be charged on the overall order value.
      • Thangam Jewellery reserves the right to modify/waive off the Convenience Fee from time to time.
      • The Convenience Fee shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws for making payments to Thangam Jewellery.
      • To protect the rights of customers, Thangam Jewellery reserves the right to collect Convenience Fee for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted, of the number of orders placed through such accounts.

15. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Designation: Senior Manager – CC – Operations
Thangam Jewellery,

SREE THANGAM JEWELLERY
78,NEW MARKET STREET,
TIRUPPUR-641604

Contact us: online@sreethangamjewellery.com
Phone: 0421-2266885
Time: Mon – Sat 10:00 AM to 6:00 PM
Customer Support: You can reach our customer support team to address any of your queries or complaints by clicking the link, selecting your order: https://sreethangamjewellery.com/contact-us/